WhatsApp removed nearly 24 lakh accounts in India in July, according to the company in its monthly compliance report. Meta’s messaging service is an intermediary under IT rules and publishes monthly reports on actions taken against accounts on the platform. According to WhatsApp, 14 lakh accounts were “proactively” suspended, meaning they were removed with no reports from users. On Wednesday, Facebook and Instagram revealed that a total of 2.7 million posts across the social media platforms were removed in July.
According to WhatsApp’s latest report, titled “India Monthly Report under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021,” the messaging service suspended over 23,87,000 accounts in India in July.
WhatsApp said the accounts were suspended based on both user reports of the company’s complaint resolution system, which is required by IT rules, and its own systems for identifying accounts that violate its terms of service.
It’s worth noting that the company’s removal of nearly 24,000 accounts is the highest since March, when over 18,000 accounts were suspended. The company removed 16,000 and 19,000 accounts in April and May, respectively. Meanwhile, 22 lakh accounts were blocked in June.
WhatsApp must also acknowledge and handle user complaints under the complaints procedure required by IT regulations. The company claims to have received 574 user reports, 27 of which have been edited.
Most user reports concerned appeals against account suspensions, and the company claims to have taken action against 27 of those accounts. Meanwhile, the company marked 116 account support reports, 13 security reports, and other reports as unresolved.
On Wednesday, Meta announced that it had removed over 2.7 million posts from Facebook and Instagram in July as part of its compliance report for the month. Facebook, which is an intermediary under IT Rules, has deleted 1.73 million spam posts and 23 lakh posts for violent and graphic content as part of its efforts to comply with government regulations on social media platforms.