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Vodafone had blocked the user’s number, now will have to pay a fine of 50 thousand rupees

Action has been taken against a telecom company for blocking and closing the mobile number of the consumer. The Gujarat State Consumer Disputes Redressal Commission has imposed a fine of Rs 50,000 on Vodafone. This fine will have to be paid by the consumer as damages. The company is accused of blocking and closing the consumer’s number. Argued that the consumer has used his number for telemarketing. The arguments made by Vodafone in its defense were rejected by the consumer court.

of times of india Report According to reports, Nirmal Kumar Mistry, a resident of Surat, had received a message from his service provider in October 2014. It said that we have received commercial/promotional SMS and calls from unregistered telemarketing service. We have no option but to terminate your phone number. After this, Mistry changed the SIM card from one of the company’s outlets, but that too did not make any difference.

Thereafter, Mistry sent a legal notice to the company. It was replied that his number was being used for unregistered telemarketing and the company had received complaints of irregularities. However, the company only put out a number to describe the complaints.

Mistry approached the Consumer Disputes Redressal Forum, Surat, against disconnecting the number. Told that he is a software developer and does not work as a telemarketer. He said that when his number was blocked, he suffered a business loss of Rs 3.5 lakh. It should be compensated. In 2016, the commission dismissed his complaint and accepted the company’s defense that Mistry’s number operated as an unregistered telemarketing service. Thereafter, Mistry filed a complaint with the State Consumer Disputes Redressal Commission.

Mistry said that to block someone’s number, the complaint of the person to whom telemarketing related messages was sent is also necessary. Mistry said that Vodafone does not have any such complaint. Such messages were never sent to anyone. The commission found merit in Mistry’s arguments. He has asked Vodafone to pay a fine of Rs 50,000 and seven per cent interest thereon to the consumer.

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