In an internal memo shared with Apple’s authorized service providers, Apple has clarified that it is investigating the issue affecting the Apple Watch Series 9 and Apple Watch Ultra 2 models.
MacRumors Report “Some customers may report that their Apple Watch Series 9 or Apple Watch Ultra 2’s display is providing an inaccurate touch experience,” the memo reads.
This issue can cause a poor experience without any user interaction in some Apple Watch models. This could include receiving phone calls automatically, apps opening or closing, and difficulty entering the device passcode. In an internal memo, Apple described the issue as causing the screen of affected Apple Watch to react incorrectly or display unwanted actions. There is currently no indication as to how widespread the issue may be or whether it is caused by a hardware failure or software bug.
However, the company recommends that users check that their Apple Watch It’s running on a newer watchOS version, which means a software fix may be possible. Apple has not yet given any information as to when a solution can be found. It is also not known whether this problem is occurring due to hardware. For now, Apple has reportedly informed technicians at Authorized Service Providers not to repair the affected watches until the investigation continues.
Currently, there is a temporary solution for users facing this problem in Apple Watch that they can restart their Apple Watch. Users can do this by pressing the Digital Crown and the Side button simultaneously for 10 seconds or until the Apple logo appears. Apple is aware of this problem, so we can expect it to be fixed soon.