Russian banks have begun testing sending notifications of financial transactions to VK Messenger instead of regular SMS and push notifications. This was done due to sanctions, as banking applications have been removed from the Apple Store and Google Play.
Together with banks, similar tests are carried out by credit organizations that do not want to pay for SMS and push, since this is many times more expensive than sending data to a messenger. After all, one SMS costs 1.5–2 rubles, and a push notification costs 5–20 kopecks. In messengers, everything is free, you only need to pay for Internet traffic.
At the moment, this function is being tested by Sberbank, PSB, MKB, Expobank, Home Credit, Novikombank and Zenit.
At the same time, experts note that in case of theft of an account, data can be compromised. Therefore, it is necessary to introduce mandatory two-factor authentication and other security methods. It is also noted that not all users are registered in VK.
In addition, a number of banks have begun to actively switch to Telegram, especially where they use chat bots to interact with customers. Earlier in Russia, the quality of banking services by phone fell, which is why banks began to introduce chat bots and voice assistants. This, among other things, reduced costs. An example can serve VTB.