Monday, November 28, 2022
HomeDigit NewsSamsung CEO apologizes to customers on GOS issue, said this big thing

Samsung CEO apologizes to customers on GOS issue, said this big thing

Samsung ‘s VC and CEO Jong-hee-han has apologized for the change in the benchmarking of the device due to the GoS app . The company’s chief executive officer told Samsung’s annual shareholder meeting that Samsung does not appreciate customer concerns and that Samsung will “listen to customers more closely to prevent this type of issue from happening again.” 

This statement of a senior company official comes after the Samsung Galaxy S22, Galaxy S21, Galaxy S20 and Galaxy S10 series smartphones were unlisted from Geekbench in the past. Not only this, after this the company’s recently launched premium tablet series Tab S8+ and Tab S8 Ultra have also been banned from Geekbench due to GoS. 

What is the matter?

Android Police and  Geekbench  have found in a test that the GOS software used in Samsung’s Galaxy S series smartphones affects the performance of more than 10,000 gaming apps and TikTok, Netflix and Samsung Stock Launcher. Testing found that the authenticity of the individual performance of more than 10,000 apps on these Samsung devices was not being verified. The performance of these apps can be updated remotely and is difficult to track. These apps include gaming and non-gaming apps. 

Samsung has since released a software update for the Galaxy S22 series in South Korea that will prevent the device’s CPU (Central Processing Unit) and GPU (Graphical Processing Unit) results from being affected by GOS. The company will also roll out the same update for the older models of this series.

As soon as the matter came to light, Samsung’s representative had said, “We will take note of the feedback we have received and we will soon roll out a software update, after which users will be able to control the performance of the device while running the gaming app.”

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