With the help of Realme Care +, realme users will be able to get quick service. The company’s first after-sales service subscription has been launched for existing customers. According to the company, the post-sale service system will provide end-to-end customer service to users in the country.
Premium customer service will not be free for users, for this a fee will have to be paid. With the help of the new service, users get the facility of 1-year warranty screen protection incidentally and liquid damage protection. The subscription service is available for both existing and new users across online and offline channels, including the company’s website, for a price of Rs 489.
Service will be available in these languages
According to the company, the new Realme Care services will be available in 9 regional languages including Tamil, Telugu, Bengali, Gujarati, Kannada, Malayalam, Marathi, Punjabi and Hindi from 9 am to 9 pm on social media, email, voice, WhatsApp and web chat. will be available.
Madhav Sheth, CEO, Realme India, VP, Realme, and President of Realme International Business Group, said, “Realme Care is committed to providing the best service to our users. Through this initiative, we are providing a complete service through digital technology with ‘Service Quality’ as the basis and ‘Association Convenience and Care’ as the real value. We expect Realme’s service technology to become the benchmark in customer experience in the industry.
The company is calling the advanced care services “4D Upgrade”. A Technology Support Center will now be supported by the Service Center for faster maintenance. Users can try to resolve their issues through multiple lines including social media, email, voice, WhatsApp and web chat.
Users who buy Realme Care+ package will get warranty
Users who buy the Realme Care+ package will also get double guarantee in the form of extended warranty and damage protection. The Complete Digital customer care platform will support live tracking of SMS Notifications and Service Requests, self-service, software upgrade, bank information, TV on-door service and warranty status check.