Train Ticket Can Now Be Cancelled by Voice — Know How IRCTC’s New Feature Works
IRCTC has introduced a new feature aimed at solving a common problem faced by passengers, especially those who book Tatkal or travel frequently.
If you think cancelling an IRCTC ticket still means visiting the reservation counter and standing in long queues, it’s time to save that effort. IRCTC has launched its chatbot AskDISHA 2.0, which now allows you to cancel a train ticket simply by typing or saying “Cancel ticket.” No need to fill out forms or provide detailed information.
Just open the IRCTC website or mobile app, go to the chat section, log in with an OTP, and either type or say “Cancel ticket.”
This feature is especially useful for Tatkal and regular travelers. AskDISHA 2.0 not only helps with cancellations but also assists with rail bookings, PNR status, refund tracking, and general ticketing support. It works in Hindi, Hinglish, and English, and uses OTP verification to ensure secure access.
How to Cancel a Ticket Using AskDISHA 2.0:
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Visit the IRCTC website or mobile app
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Open the “Ask DISHA” chatbot
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Type “Cancel ticket” or tap the microphone icon to say it
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Log in with OTP
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Confirm the cancellation
Other Features of AskDISHA 2.0:
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Tatkal and general ticket booking is automated
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Type “Refund status” to get cashback or refund details
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Supports multiple languages including Hindi, Hinglish, English, and Gujarati
Why This Update Matters
AskDISHA 2.0 is a major step towards saving passengers’ time and removing the hassle of ticket cancellations. Earlier, users had to visit the “Booked Tickets” section and manually fill in train and passenger details. Now, all it takes is a simple voice command or typed message—just say “Cancel ticket”, and it’s done.