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Money sent to wrong account through UPI? Know how to get refund

UPI has made our life easy. You can easily send money from one bank to another through mobile number or by scanning QR code.

But what if you accidentally send money to a wrong mobile number or scan a fraudulent QR code? Here are some ways you can get your money back.

How to refund wrongly sent money

National Payments Corporation of India (NPCI) allows money transfer between bank accounts using mobile numbers or QR codes. Users can process UPI payments through the BHIM app or through other UPI service providers like GPay, PhonePe and others. However, despite all the security features and instructions, users often ignore double checking of the recipient’s phone number or QR code and end up sending money to someone else’s bank account by mistake.

Contact UPI App Support

As per the guidelines of the Reserve Bank of India (RBI), a user should first report the issue of unintended transaction with the payment service provider. Raise the issue with the customer care support of the GPay, PhonePe, Paytm or UPI app through which you have transferred the money. Service providers have their own systems to provide support to customers. You can flag your issue and ask for a refund.

Download Link

Register complaint in NPCI portal

If the customer care of the UPI app is not of much help, you can also lodge a complaint on the NPCI portal.

step 1: Visit the official website of NPCI at npci.org.in
Step 2: Now Click on ‘What We Do Tab’
Step 3: and then tap on UPI
Step 4: Tap Next and select Dispute Redressal Mechanism
Step 5: Under the complaint section, fill all your transaction details including UPI transaction ID, virtual payment address, amount transferred, date of transaction, email ID and mobile number.
Step 6: Select ‘Incorrectly transferred to another account’ as the reason for the complaint.
Step 7: Submit your complaint.

contact the bank

If the complaint is still not resolved, you can forward your complaint to the Payment Service Provider (PSP) bank and then to the bank (where the end user customer maintains his account) on the PSP app/TPAP app.


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