Mercedes-Benz announced the recall of the cars following an internal investigation that lasted several years and resulted from tests by the Insurance Institute for Highway Safety (IIHS). The response concerns 15 502 GLC models, released in the period from 2019 to 2022, in the first place due to the space between them. Despite the scale of the recall, Mercedes stated that only one warranty claim had been registered related to this problem.
As part of its tests IIHS checks the performance of. If the model is available with multiple variants, all applicable variants will be checked. In 2021 he gave the rating to GLC, which caused problems for Mercedes. The IIHS stated that the headlights were adjusted incorrectly.
The company began investigating and discovered that, although they were set in accordance with its own standards, technically they still met the provisions of FMVSS 108 regarding fare regulation. Two production lines were discovered that may have caused problems with leveling. In January this year it was discovered that in some cases the angle of inclination may slightly exceed the requirements of FMVSS 108.
Nevertheless, the company recalls 15 502 units of GLC, including AMG GLC43 2020–2022, GLC300 2019–2022 and GLC350E 2020. Dealers learned about the problem on February 9, and owners will receive notification no later than March 1, 2024.