Apple has been repeatedly reproached for the high complexity of repairing gadgets. For example, a failure of a face recognition module still leads to the replacement of the entire device. It seems that the company has partially listened to the criticism – according to insiders, branded gadgets will soon have one problem less.
According to an internal company memo obtained by MacRumors, Apple branded stores and authorized partners will soon be able to repair Face ID on iPhone XS and newer models without replacing the entire device. The company notes that techs will have access to a new part, the TrueDepth module, which includes a Face ID sensor along with a front-facing camera sensor.
Apple said the move would help reduce the number of total device replacements as part of the company’s commitment to reducing its carbon footprint. To determine whether to perform a Face ID repair instead of replacing the entire device, store and service personnel will use the Apple Service Toolkit diagnostic tool. The start date for the new service to iPhone users is still unknown.