Fraud Case Increased: Banks have received a total of 28,269 complaints related to unauthorized transactions, account debits without card usage or details, and theft or use of cloned cards. According to RBI, these complaints have been received under the erstwhile Banking Ombudsman Scheme, 2006 and Reserve Bank-Integrated Ombudsman Scheme during the period April 1, 2021 to June 30, 2022, out of which 26,930 complaints have been disposed of.
The government gave this information in Parliament
The government has given information about this. In a reply to Parliament on Tuesday, the RBI has issued directions to limit the liability of customers in cases of unauthorized electronic banking transactions, to help customers recover losses due to fraudulent transactions.
Banks are doing quick solutions
As per the reply, in cases where there is a deficiency neither with the bank nor with the customer but elsewhere in the system, the customer’s liability is nil, if he informs the bank about unauthorized electronic transactions within three working days. gives inside.
Customers should also show awareness – should report cases soon
Customer liability ranges from Rs 5,000 to Rs 25,000, if reported within 4-7 working days, and if reported after seven working days, as determined by the bank’s board approved policy will go. Further, in cases where the loss occurs due to negligence on the part of the customer, any loss arising after reporting the unauthorized transaction shall be borne by the Bank.