In the draft, the bailiffs described the difference between “phone calls”, “phone calls” and “dialing attempts.” The FSSP proposes to take into account only “successful telephone connection” for more than one or two seconds, however, if the borrower hangs up, the call should still be considered valid. In addition, auto-dialing collectors will be considered psychological pressure on customers and a violation of the law. And the communication of robots with debtors should be equated with telephone conversations.
In general, the FSSP suggested that the promises to search for the debtor through acquaintances and neighbors, calls to him at work or silent calls to the receiver, as well as threatening messages on social networks should be considered psychological pressure.
