Big News for railway passengers Now if the AC does not work or the train is late, you will get full ticket money back, know how
It has now become very easy to get the full ticket money back in case the train is late or the AC is not working. In this way, you can easily get a refund by visiting the IRCTC website and clicking a few times. Know the process and terms.
How To Raise Train Ticket Refund
There is a great news for railway passengers. Indian Railways’ ticket booking website IRCTC has started a new facility. Now if your train is late or you don’t get coolness in the AC coach, you can get the full ticket money back. This decision has been taken to reduce the problems of passengers.
That is why this step has been taken
Many times people get upset due to delay in train or non-functioning of AC, but now IRCTC has taken this step to help them. Let us know how this facility works, what are the conditions, and how to get refund.
What is this new feature?
This new policy of IRCTC is to provide relief to the passengers. Suppose you are travelling from Delhi to Mumbai, and the train gets delayed by 5 hours, or the AC coach does not provide any coolness. Earlier you used to get only a partial refund, but now if these problems occur, you will get the full ticket money back. This facility is especially beneficial for those who travel long distances and understand the value of time.
Conditions for getting a refund
If the train is delayed by more than 3 hours. The AC coach does not get cool for more than 2 hours. You will have to lodge a complaint on the IRCTC website. It is necessary to apply for a refund within 24 hours.
Process to apply for refund
Getting a refund is very easy, and for this you need to visit the IRCTC website (www.irctc.co.in). Let’s understand the step-by-step process: Open the official website of IRCTC from your phone or computer. Login with your username and password.
Now go to the refund section
Find and click on the “Refund” or “Complaint” option on the homepage. Enter your ticket’s PNR number, date of travel, and problem (train late or AC faulty). After filling all the information, click on the Submit button. Your money will be refunded to your bank account within 7 to 10 days.
What is covered and what is not?
This refund policy is applicable only for confirmed tickets. If your ticket was in waiting list and got cancelled, then this rule will not apply. Also, if the reason for train delay is natural calamity (like flood), then also refund will not be given. To complain about AC malfunction, you will have to take a written complaint from the TTE or staff of the train, so that proof can be obtained.
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How to Raise a Train Ticket Refund Request
Good news for railway passengers! The Indian Railways ticket booking platform, IRCTC, has introduced a new facility. If your train is delayed or the AC coach is not cooling properly, you can now get a full refund of your ticket fare. This initiative has been taken to ease passenger inconvenience.
Why This Step Has Been Taken
Passengers often face trouble due to train delays or non-functioning ACs. To address these issues, IRCTC has launched this new facility. Let’s understand how it works, the conditions involved, and how to claim your refund.
What Is the New Policy?
This new IRCTC policy aims to offer relief to passengers. For example, if you are traveling from Delhi to Mumbai and the train is delayed by five hours or the AC doesn’t work, you can now receive a full refund. Previously, only partial refunds were provided in such cases. This change is particularly helpful for long-distance travelers who value their time.
Conditions for Getting a Refund
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The train must be delayed by more than 3 hours.
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The AC coach must not function properly for more than 2 hours.
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You must file a complaint on the IRCTC website.
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The refund request must be submitted within 24 hours.
How to Apply for a Refund
Getting a refund is simple. Follow these steps:
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Visit the IRCTC website: www.irctc.co.in
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Log in with your username and password.
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Go to the “Refund” or “Complaint” section.
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Enter your ticket’s PNR number, date of travel, and the issue (train delay or AC problem).
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After filling in the details, click the Submit button.
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The refund will be credited to your bank account within 7 to 10 days.
What Is Covered and What Is Not?
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This refund policy is only valid for confirmed tickets.
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It does not apply to cancelled or waitlisted tickets.
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No refund will be issued if the delay is due to a natural disaster (like a flood).
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In the case of AC malfunction, you must obtain a written complaint from the TTE or onboard staff as proof.