According to iPhones.ru, users in Russia began to complain that Apple stopped providing technical support to iPad and Mac owners.
We decided to contact technical support and clarify this point. Employees confirmed that they currently do not have departments that work on issues related to iPad and Mac of any model. Also during a call, the iPad and Mac options disappeared from the voice menu. For other issues, consultants can try to help only if information about the causes of the breakdown is available on the technical support website. They will send a link to resolve the issue to the mail associated with Apple ID. Specialists cannot create tickets and service tablets and computers.