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Air India gets order from US to refund more than $ 120 million of passengers

The US has ordered Tata Group-owned Air India to refund more than $120 million to passengers and a penalty of about $1.4 million for delayed refunds. This refund is to be given to the passengers due to cancellation or change of flights.

Air India is among the six airlines that have agreed to give more than $600 million in refunds. Air India’s ‘refund on request’ policy is against the rules of the US Department of Transportation. Under these rules, airlines have to give refunds to passengers in case of cancellation or change of flight. These cases of refund of passengers related to Air India from Tata Group airline were prior to purchase. An investigation into this had revealed that the airline had taken more than 100 days to process more than half of the nearly 1,900 refund complaints given to the Department of Transportation.

The Department of Transportation said, “Air India did not give refunds on time. Due to this, passengers have suffered losses.” Apart from Air India, airlines that have paid refunds and penalties include Frontier, TAP Portugal, Aero Mexico, EI AI and Avianca. Frontier has been ordered to pay more than $220 million in refunds and nearly $2.2 million in penalties. TAP Portugal will have to pay a refund of more than $126 million and a penalty of $1.1 million.

In this regard, the Department of Transportation said that any airline Passengers It is illegal to refuse refunds to them and instead provide them with vouchers. US Transportation Secretary Pete Buttigieg said: ‚ÄúPassengers seeking refunds on cancellation of a flight should be paid promptly. If this is not the case, we will take action on behalf of American Travelers to hold the airline accountable and allow them Will get refund. Flight cancellation causes a lot of hassle and after that there should not be any hassle or waiting for months in getting refund.”

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